Terms of Service

VAULTE · Last updated 22 July 2026

These terms govern your use of Vaulte. They describe what the system does on your behalf, what it may not do, and how the commercial relationship works.

1. Who you are contracting with

Vaulte is operated by Vaulte, a company registered in Sheridan, Wyoming, United States (“Vaulte”, “we”). By creating an account or completing a purchase you (“you”, “the customer”) agree to these terms.

2. What the service is

Vaulte performs business-development operating work for recruitment and staffing firms. It identifies prospective client companies, researches them, identifies relevant decision-makers, prepares and — where you have approved it — sends outreach, manages follow-up, classifies replies, qualifies commercial opportunities, prepares proposals, and reports on what it did and what resulted.

Vaulte helps you win client companies. It is not a candidate-sourcing tool, an applicant tracking system, or a recruitment CRM, and it does not source, screen, or place candidates.

3. Your account

• You are responsible for the accuracy of the company information you provide.
• You are responsible for all activity under your account and for keeping access credentials secure.
• You must have authority to bind the organisation you register.
• You must notify us promptly of any unauthorised access.

4. Acceptable use

You may not use Vaulte to:

• send unsolicited communication that is unlawful in the recipient's jurisdiction;
• contact anyone who has opted out of your communications;
• misrepresent your identity or your organisation;
• upload data you have no right to process;
• attempt to circumvent the approval, suppression, or rate controls described below;
• resell or expose the service to third parties without written agreement.

5. Autonomous and AI-assisted operation

Vaulte acts automatically within limits you set. Those limits are enforced in application code, not by instruction to a language model, and every automated action is recorded with the policy decision that permitted it.

Unless you change them, the default limits are:

• no autonomous transaction above USD 1,000;
• no autonomous discount above 10%;
• no custom legal or contractual terms;
• no guarantees of commercial outcomes;
• no contact with a recipient after they opt out;
• no changes to your production systems;
• no paid advertising spend.

Anything outside these limits is queued for your approval rather than performed. You may tighten or widen the limits at any time; changes are versioned and take effect immediately.

6. Communication authority

Where you connect a mailbox, you authorise Vaulte to send from it within the limits you configure. Vaulte will not impersonate a named individual who has not been configured as a sending identity, and will not conceal that a message was prepared by an automated system where disclosure is required by applicable law.

You remain the sender of record for all communication sent from your mailboxes and remain responsible for compliance with applicable communication law in the jurisdictions you target.

7. Payment, subscriptions and renewal

• Payments are processed by Stripe. We do not store card details.
• One-time purchases are charged at checkout.
• Subscriptions renew automatically for successive periods until cancelled.
• Prices are stated exclusive of any applicable tax unless shown otherwise.
• Failed payments are retried. Service continues during the retry window and may be suspended if payment remains outstanding after it.

8. Cancellation

You may cancel a subscription at any time from your account. Cancellation stops the next renewal; access continues to the end of the period already paid for. We do not pro-rate partial periods.

9. Refunds

If the service materially fails to perform as described and we cannot resolve it, contact us and we will review the period affected. One-time diagnostic purchases are refundable before the deliverable is produced. Once produced and delivered, they are not refundable.

Flagged for legal review: refund window and statutory withdrawal rights vary by jurisdiction and may need country-specific wording.

10. Trials

Where a trial is offered, its scope and duration are stated at signup. We may end a trial early if it is used outside these terms. Converting to a paid plan begins billing at the stated price.

11. Your data

• You retain ownership of the data you provide and the data Vaulte generates about your commercial activity.
• We process it to operate the service for you, and for no other customer.
• Each customer's data is isolated; no customer's records, memory, or communication history are accessible to another.
• You may export your data at any time and may request deletion after termination.

Our handling of personal data is described in the Privacy notice.

12. Confidentiality

Each party will protect the other's non-public information and use it only for the purpose of this agreement. This does not apply to information that is public, independently developed, or required to be disclosed by law.

13. Intellectual property

Vaulte retains all rights in the platform, its models, scoring logic, and underlying software. You retain all rights in your own data and in the deliverables produced for you, which you may use without restriction in your business.

14. Availability

We aim for continuous availability but do not offer a contractual uptime guarantee at these price points. Planned maintenance will be notified where practical. Detected failures are recorded, contained and repaired; where an issue materially affects you, we will tell you what is affected and confirm only once service is verified restored.

15. Third-party providers

Vaulte depends on third parties including Stripe (payments), Google (email and calendar), and data providers used for company and contact information. Their availability and terms are outside our control. We are not liable for their failures beyond using reasonable care in selecting them.

16. Disclaimers and limits of the service

Vaulte performs commercial operating work. It does not guarantee replies, meetings, opportunities, placements, or revenue. Automated classification and scoring are probabilistic and can be wrong. You remain responsible for your commercial judgement, your client relationships, and any decision taken on the basis of the system's output.

The service is provided “as is” to the extent permitted by law.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for lost profits, revenue, or goodwill. Our total aggregate liability is limited to the amounts you paid us in the twelve months preceding the claim.

Flagged for legal review: liability cap, carve-outs, and consumer-law limits should be confirmed for each jurisdiction in which you sell.

18. Indemnity

You will indemnify us against claims arising from your use of the service in breach of these terms, in particular claims relating to communication you authorised us to send, or data you had no right to provide.

19. Suspension and termination

We may suspend or terminate access for breach of these terms, non-payment after the retry window, or where continued operation would create legal, security, or reputational risk. Where the cause is remediable, we will tell you what is required before suspending. You may terminate at any time by cancelling.

20. Governing law

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law rules. Disputes are subject to the courts of that jurisdiction.

Flagged for legal review: enforceability of forum selection against non-US business customers.

21. Changes

We may update these terms. Material changes affecting your rights or price will be notified before they take effect. Continued use after that constitutes acceptance.

22. Contact

Vaulte · Sheridan, Wyoming, United States · hello@vaultehq.com